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Why doesn't the SLA apply on B2B orders or final orders?

Packing of B2B orders or final orders might take longer than normal order handling and normal SLA does not apply.

Packing for B2B orders or final orders might take a little extra time compared to our usual order handling. The standard SLA won't be applicable in these situations.


Since these orders tend to be larger and need a bit more attention, we can't guarantee the normal SLA. Sometimes, we may also need a bit more time to inform the courier, as some of them require pre-booking for larger orders. Thank you for your understanding!